A clear return process starts with the details of your purchase. This policy explains how to raise a concern, preserve relevant information and agree an appropriate return, replacement or refund process with the store.
1. Before requesting a return
Contact the store about the product and the reason for your request. This generic website policy does not establish a fixed return window or automatically approve a return. Ask the store for the terms applicable to your actual purchase before confirming your order. Statutory consumer rights remain unaffected.
Terms for your particular purchase. Return expectations can depend on the product and the reason for the request. Before purchase, clarify whether a size exchange or change-of-mind return is available, what conditions apply and whether any time limit has been agreed. The website does not invent a store-wide return period or treat every request as automatically eligible.
2. Eligibility and condition
Return requests are considered in light of the item, the issue and the applicable purchase terms. For a change-of-mind request, products should generally be unused, unwashed and complete with original tags, accessories and packaging where available. Keep proof of purchase or the confirmed order details.
Keeping an item ready for review. Handle the product carefully while a return question is being resolved. Retain accessories, manuals, tags and packaging where available. If the concern relates to a defect, describe the issue accurately rather than attempting a repair or alteration that could make assessment more difficult. Eligibility depends on the circumstances and applicable rights.
3. Wrong, damaged or incomplete items
Report an incorrect, damaged or incomplete delivery promptly. Share the product name, confirmed order information, a description of the issue and, if possible, clear photographs. Keep the item and packaging until the store provides instructions. Do not return a package without agreeing on the return method.
Information that helps resolve an issue. Identify the item ordered and the item received, explain the concern and share the confirmed purchase details. Clear photographs of the product and packaging may help the store understand the problem. Never send unrelated personal documents or banking credentials as part of an initial product complaint.
4. Conditions that may affect a request
Normal wear, accidental damage, misuse, alterations, missing components or use contrary to care instructions may affect eligibility. Hygiene-sensitive or specially arranged items may have additional conditions that should be disclosed before purchase. These conditions do not override mandatory rights for faulty or misdescribed goods.
Fair assessment. A request should distinguish an original problem from damage arising after delivery. The store may need information about use, care and condition to assess the issue. A missing package or tag should not be assumed to remove every possible remedy; relevant mandatory rights and the nature of the problem still need to be considered.
5. How to request a return
Email contact.riyasports@gmail.com with your name, reference number, product, purchase details and reason for the request. The local website reference alone is not proof that an order was accepted. The store will need to verify the actual transaction before advising on a return.
Contact before sending. Use the published email address or contact the store directly. Submitting the website’s local contact form does not initiate a return because it does not transmit the message. Wait for an agreed return process before shipping an item, and keep a record of the instructions and the information you have provided.
6. Return transport and inspection
Agree the return destination, packing requirements, transport method and responsibility for any shipping cost with the store before sending anything. Returned items may need to be checked to confirm the issue and appropriate resolution. No automatic return label is generated by this website.
Packaging and delivery evidence. Pack an authorised return appropriately to avoid damage in transit. Confirm who arranges transportation and who bears any cost in your specific case. Keep dispatch evidence if a carrier is used. Sending a package without an agreed destination or reference can make identification and processing more difficult.
7. Replacement or refund
Where a replacement or refund is appropriate, the store will confirm the method and expected handling time after reviewing the request. Replacement options depend on availability. For an eligible Cash on Delivery refund, the refund method must be agreed directly; this website does not process or collect refund payment details.
Confirming the resolution. The store should explain whether the proposed outcome is a replacement, exchange, refund or another appropriate remedy for the particular issue. Agree any replacement specification and clarify its availability. Where a refund is approved, ask how it will be provided and when an update can reasonably be expected; this website does not execute the transfer.
8. Questions
For guidance on a specific purchase, contact contact.riyasports@gmail.com. Keep your communications and confirmed order details for reference.
Following up on an open request. Keep the actual purchase confirmation and any agreed return instructions together. In a follow-up, mention what has already been sent or agreed and the question that remains unresolved. A newly generated local order reference does not replace an existing return case or update its status.